What are possible sources of complaints?

Complaints can originate from various sources, which makes understanding them crucial for effective management and response.

Company informants may be employees or individuals associated with a facility who observe practices or conditions that they believe are not compliant with regulations. They can provide insider perspectives that help identify issues that may not be visible from the outside.

Neighborhood reports of odors are another critical source of complaints, especially for facilities that may produce emissions impacting nearby communities. Residents often notice odors or other environmental concerns first, and their reports can prompt investigations or necessary corrections.

Referrals from other agencies can also lead to complaints. For instance, one agency may refer a case to another when they identify potential violations of regulations within their purview that fall under different jurisdictional authority.

Considering all these sources collectively highlights the comprehensive nature of the complaint system, emphasizing the importance of being attentive to all possible complaints to ensure effective oversight and compliance.